Frequently Asked Questions

How do I book a move with Stellar Movers?
What can Stellar Movers do for me?
When should I call Stellar Movers?
What is involved with an in-home estimate?
My move date has changed, what should I do?
I need to add and/or remove items from my move plan. What should I do now?
What packing options do you offer?
What if I want to pack myself? I need some advice on how to pack my belongings. Can Stellar Movers help?
How do I reserve parking for the moving truck?
I have an elevator move what should I do?
How do I book a move with Stellar Movers?

There are a couple different ways to book a move with Stellar Movers. To begin, you can contact us at info@stellarmovers.com to request a moving quote or call our place of business at 215.205.5457. If you’re interested in scheduling an in-home estimate, call or email to make an appointment. If you decide to move with Stellar Movers, we will help you select moving services (if needed) and answer any questions you may have throughout the entire process.

What can Stellar Movers do for me?

Stellar Movers is your personalized moving planner. Once you contact Stellar Movers you will have a moving representative to assist you in all your moving needs.

When should I call Stellar Movers?

At Stellar Movers, we have the ability to accommodate short notice moves, however; it’s best to schedule your move two to three weeks out if your schedule allows.

What is involved with an in-home estimate?

During an in-home estimate, a representative will visit your home and review the size and scope of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, etc. If you have any questions or concerns we will do our best to answer them all for you. After the visit, your representative will draft a customized written estimate for your review within 24 hours.

My move date has changed, what should I do?

Contact Stellar Movers as soon as you can if your move dates have changed. We can process any changes to your plan and discuss updates. Keep in mind, your estimate may change depending on the dates you selected.

I need to add and/or remove items from my move plan. What should I do now?

Contact your move representative if you need to add or subtract any items from your move plan. They can assist you with any changes necessary. Keep in mind, your cost estimate may change.

What packing options do you offer?

You can pack yourself, we can pack some of your belongings, or we can pack everything. Stellar Movers is here to personalize your move process and make this transition easier. If you’re interested in our packing services, you can discuss options over the phone or with an in home estimate. Stellar Movers offers different packing services to fit all types of moves and budgets.

What if I want to pack myself? I need some advice on how to pack my belongings. Can Stellar Movers help?

You can certainly pack yourself. Visit our packing tips for advice on how to pack dishes, clothes, shoes and other items. You can also view our packing videos for tips on how to pack specific rooms in your home. (Videos Coming Soon)

How do I reserve parking for the moving truck?

Contact your local streets department and they will issue you a temporary no parking permit along with signage to display. You must put the signs out 24 hours in advance to give enough notice to keep the space clear. Our trucks are 20 plus feet in length, however; you should allow for 3 car lengths or 30 plus feet on the permit to allow enough space for the truck/trucks. Click here for Philly Streets Department.

I have an elevator move what should I do?

Its always best to schedule your move with your building manager. Many places have move out requirements such as reservations for the freight elevator as well as hours of operation.

What do I do when my furniture will not fit in the door?
Should I label boxes?
Should I use trash bags for packing items?
Should I empty out dressers and file cabinets?
Will the movers disassemble my furniture?
Do you move appliances?
What items am I not allowed to bring with me on my move?
Do I change my address?
Who should I inform that I am moving?
What do I do when my furniture will not fit in the door?

In most cases, the movers will decide if hoisting is an option. If deemed to be safe conditions, we will hoist your furniture into the residence. Stellar Movers will remove modern self-cleaning windows, however; if you have old or antique windows you will have to remove them yourself or hire a contractor to remove them for you.

Should I label boxes?

You should label the top and 3 sides of the box with a sharpie of what location they belong. Some examples are Kitchen, Living Room or Master bedroom. Do not use color coded tap or post-its as they will fall off or get covered up by the moving blankets and wrap during the moving process.

Should I use trash bags for packing items?

No. Using trash bags is a bad idea for several reasons. You cannot pack items and ensure they will not break. And, bags are hard to label so it slows the move down when you have to open each one to tell the movers where to place them. The best thing to do is pack the item in a box. Make sure you use paper to wrap fragile items and fill up loose spaces.

Should I empty out dressers and file cabinets?

We require you empty all drawers, file cabinets and desk drawers. The best thing to do is pack the belongings up in a box to keep the safe.

Will the movers disassemble my furniture?

Our experienced team of movers will dissemble and reassemble your furniture. If you choose to do it yourself, make sure you have Ziplock bags for your loose parts.

Do you move appliances?

We will move appliances, however; they must be disconnected by you or a professional. Just let your moving representative know you have appliances.

What items am I not allowed to bring with me on my move?

Flammable compressed gases (i.e. propane tanks, fuel, paint), guns, ammunition and hazardous materials. If you have a questionable item that you are not sure of, please contact Stellar Movers and we will be happy to advise you.

Do I change my address?

The post office is a good place to start. An online Change of Address form is available on the United States Postal Service website. It’s also important to change your address with your banks, credit card companies, insurance providers and magazine subscriptions. Check out our complete checklist for more reminders.

Who should I inform that I am moving?

Notify family, friends and any professional organizations you are affiliated with on a regular basis. It’s also important to inform your family doctor, attorney, accountant, and school teachers/administrators (if applicable).

READY TO BOOK A MOVE?

Let us help you make the move less stressful. Fill out our free online estimate form. Get a response within 24 hours!

Last minute move? Call us at 215.205.5747 ASAP.

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